How we fulfil our customers' needs - from maintenance and support to optimising digital systems.
Our service sales team, consisting of Sybille Streif-Mayer, Lucas Hoffmann, Marvin Schneck and Lukas Zuber, is responsible for calculating and preparing tailor-made offers for our customers.
In addition to requests for spare parts and repairs, our focus is on a wide range of service contracts. These are tailored to the needs and requirements of our customers.
Our 'worry-free' service packages include:
- Maintenance Contracts: Our maintenance contracts are the key to the longevity of your systems. Our service engineers thoroughly examine the mechanical components to identify any irregularities and rectify them immediately. This not only ensures maximum availability but also maximises the life of your systems.
- Hotline Support Contracts: Our Hotline Support contracts provide a rapid response to system faults. Our team of experts has immediate access to the system control and storeware through VPN, which allows them to analyse potential faults promptly. For mechanical problems, our Tele-Service mechanics are available to provide visual diagnosis and troubleshooting support through our Smart Glass software.
- GEBHARDT Galileo® IoT: The GEBHARDT Galileo® IoT platform revolutionises plant operation through digital optimisation. Through monitoring, data collection, and processing, we enable our customers to increase plant availability and sustainably reduce operating costs.
- Full-Service Contracts: We offer Full-Service Contracts for optimum system support for large and complex systems. Our GEBHARDT specialists are on-site throughout the year to ensure maximum system availability. This guarantees comprehensive, permanent, and professional on-site system support.
Our main objective is to create custom service plans tailored to our customer's unique needs and expectations. This can be a challenging task that requires teamwork. We prioritise close collaboration between our service sales team, helpdesk, dispatchers, and service engineers. By working together, we can meet the many demands during the quotation process.