--- title: "Service at GEBHARDT: Tailor-made solutions for reliable system support" description: Lernen Sie unseren GEBHARDT Help-Desk kennen image: https://blog.gebhardt-group.com/hubfs/gg-2401-blog-bild-service-vertraege-920x490.jpg --- [![Gebhardt](https://blog.gebhardt-group.com/hubfs/raw_assets/public/Gebhardt_June2022/images/Gebhardt%20Logo.svg "Gebhardt")](https://gebhardt-group.com/en/) - [Career](https://gebhardt-group.com/en/company/career.html) - [Contact](https://gebhardt-group.com/en/contact.html) - [Blog](https://blog.gebhardt-group.com/en-1) Search EN - [Home](https://gebhardt-group.com) - System Solutions - [System Solutions](https://gebhardt-group.com/en/system-solutions.html) - Industries - [Industries](https://gebhardt-group.com/en/system-solutions/industries.html) - [Industry](https://gebhardt-group.com/en/system-solutions/industries/industry.html) - [Automotive](https://gebhardt-group.com/en/system-solutions/industries/automotive.html) - [Trade and E-Commerce](https://gebhardt-group.com/en/system-solutions/industries/trade-e-commerce.html) - 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from maintenance and support to optimising digital systems.  Our service sales team, consisting of Sybille Streif-Mayer, Lucas Hoffmann, Marvin Schneck and Lukas Zuber, is responsible for calculating and preparing tailor-made offers for our customers.  In addition to requests for spare parts and repairs, our focus is on a wide range of service contracts. These are tailored to the needs and requirements of our customers.  Our 'worry-free' service packages include:  - **Maintenance Contracts:** Our maintenance contracts are the key to the longevity of your systems. Our service engineers thoroughly examine the mechanical components to identify any irregularities and rectify them immediately. This not only ensures maximum availability but also maximises the life of your systems. - **Hotline Support Contracts:** Our Hotline Support contracts provide a rapid response to system faults. Our team of experts has immediate access to the system control and storeware through VPN, which allows them to analyse potential faults promptly. For mechanical problems, our Tele-Service mechanics are available to provide visual diagnosis and troubleshooting support through our Smart Glass software.  - **GEBHARDT Galileo® IoT:**The GEBHARDT Galileo® IoT platform revolutionises plant operation through digital optimisation. Through monitoring, data collection, and processing, we enable our customers to increase plant availability and sustainably reduce operating costs.  - **Full-Service Contracts:** We offer Full-Service Contracts for optimum system support for large and complex systems. Our GEBHARDT specialists are on-site throughout the year to ensure maximum system availability. This guarantees comprehensive, permanent, and professional on-site system support.  Our main objective is to create custom service plans tailored to our customer's unique needs and expectations. This can be a challenging task that requires teamwork. We prioritise close collaboration between our service sales team, helpdesk, dispatchers, and service engineers. By working together, we can meet the many demands during the quotation process.  Tags: [Insider](https://blog.gebhardt-group.com/en/tag/insider), [Service](https://blog.gebhardt-group.com/en/tag/service), [digital Services](https://blog.gebhardt-group.com/en/tag/digital-services), [Service Contracts](https://blog.gebhardt-group.com/en/tag/service-contracts), [Customer Satisfaction](https://blog.gebhardt-group.com/en/tag/customer-satisfaction) [Back to Blog](https://blog.gebhardt-group.com/en) - [Tweet](https://twitter.com/share) ## Related Articles ## [GEBHARDT Omnipallet® - The future of pallet storage technology](https://blog.gebhardt-group.com/en/omnipallet?hsLang=en) The constant development in warehouse technology has led to significant progress, particularly... [Read More](https://blog.gebhardt-group.com/en/omnipallet?hsLang=en) ## [Balancing Work and the Fire Department: Sebastian Stadler talks about his volunteer work and his job at GEBHARDT](https://blog.gebhardt-group.com/en/interview-sebastian-stadler-0?hsLang=en) Volunteers makean invaluable contribution to our community. They enable people to use their time... [Read More](https://blog.gebhardt-group.com/en/interview-sebastian-stadler-0?hsLang=en) ## [Spare Parts Search – an Indispensable Part of the Spare Parts Supply](https://blog.gebhardt-group.com/en/sparepartssearch?hsLang=en) For the GEBHARDT service team, supplying our customers with GEBHARDT original spare and wear parts... 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