In times of increasing demands on service quality, responsiveness and individualisation, GEBHARDT is sending out a clear signal: The new Key Account Management in service represents an important step in the further development of customer relationships and service processes - personal, proactive and solution-orientated.
Why Key Account Management in service?
Our customers face complex requirements every day - from smooth operating processes to fast response times in the event of faults. With the newly established Key Account Management, we are creating a central point of contact that focuses on service quality, efficiency and individual customer care. The team always has the specific needs and requirements of our customers in mind. The focus is not just on close support in day-to-day business - it is much more about a sustainable partnership that responds to individual needs and creates added value in the long term.
Partnership at eye level
The team acts not only as a service provider, but also as a solution-orientated partner that anticipates customer needs, identifies new potential and shapes sustainable collaboration. In this way, we ensure long-term customer satisfaction and strengthen trust. Key Account Management offers the highest quality of service and reliability in order to be able to respond optimally to changing customer needs and requirements. Continuous communication, individual support and customised service offers create a long-term, trusting partnership.
Reliability at all levels - direct and personal
Another added value of our new service approach: a clear escalation level has been defined for critical situations with a fixed, personal contact person. This allows us to create transparent responsibilities and guarantee fast, structured processing, even in challenging cases. Instead of unnecessary delays or questions of responsibility, our customers experience a solution-orientated response - competent, direct and binding.
In this way, GEBHARDT not only ensures smooth processing in day-to-day business, but also maximum reliability in exceptional cases. A service promise that creates trust - today and with a view to the future.