The GEBHARDT service team prioritises the supply of GEBHARDT original spare parts and special tools throughout a conveyor system's service life. Enquiries and orders reach us in various ways.
One approach is when our service technicians record any maintenance or repair requirements at the customer's premises. This includes replenishing any spare parts packages the customer may have and collecting parts for future service calls. After detailed technical clarification, our sales team promptly provides quotes for the required parts.
Of course, our customers can also directly contact GEBHARDT Service. Including a GEBHARDT material number from the system documentation is preferable when making such requests. In some cases, parts of the machine may not be clearly identified by the customer. In such instances, providing informative pictures and the exact installation location (including the GEBHARDT machine number and position of the system component) can be helpful. Our team can supply spare parts for older systems, even if there is no or incomplete documentation available. We strive to offer a quick and efficient service in spare parts sales, where the quality of available information is essential.
The spare parts sales team is also responsible for addressing complaints about defective parts within our systems. In these cases, we collaborate with our Quality Assurance colleagues to oversee communication with customers and suppliers. The department also oversees the repair of complete components, such as shuttles or lifting belt transfer units, by our in-house specialists. This means that our customers also have a dedicated point of contact for the complaint and repair process.
Another vital part of spare parts support is providing spare parts packages for our new systems. Our team prepares customised and system-specific quotations and can also recommend spare parts to stock for systems already in operation. We are happy to advise at any time!
Supplying spare parts packages is crucial for system operation because it enables prompt repairs by both our service engineers and the customer's own engineers, minimising downtime. By purchasing a GEBHARDT spare parts package early, you can reduce your dependence on the currently tight supply market and long lead times for certain items. Additionally, you can protect yourself against potential future price increases in the market. Our spare parts packages typically include parts from our subcontractors for system control, ensuring a complete spare parts supply from a single source.
In general, providing fast and efficient spare parts supply to our customers is one of the most crucial aspects of the GEBHARDT service.
